At Nevawalk Shoes Store, we craft every pair with urban explorers in mind, and we want you to be completely satisfied with your purchase. If your footwear or accessories don’t meet your expectations, our straightforward returns process ensures a seamless experience.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order. To be eligible for return:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Accessories & Apparel that have been worn or washed
  • Any items marked as “final sale”

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Nevawalk Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Size/Color: [Size/Color] – Reason for Return: [Reason] – Preferred Resolution: [Refund/Exchange for (specify product)] Attached is the proof of purchase and photos of the item(s) as requested. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Shipping instructions
  • Return shipping label (for defective items)

Step 3: Ship Your Return

Pack your items securely in the original packaging and ship to:

Nevawalk Returns
553 Sunrise Road
Las Vegas, US 89101

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

For size or color exchanges:

  1. Follow the same return process above
  2. Clearly state your desired replacement item in your request
  3. We’ll ship your new item once we process your return

Note: Additional shipping charges may apply for international exchanges.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Global Urban Explorer Promise

We stand behind every product that leaves our Las Vegas headquarters. While our boots, sneakers, and accessories are built for global adventures, we understand sometimes things don’t work out. Our returns process reflects the same commitment to quality and service that goes into our products.

For any questions about our returns policy, contact us at [email protected].