Welcome to Nevawalk’s FAQ hub, designed for urban explorers who demand both style and substance. Below you’ll find answers to our most common inquiries about our globally-inspired footwear and accessories.

PRODUCT QUESTIONS

What makes Nevawalk products unique?
Our footwear and accessories are crafted for the modern nomad – blending urban functionality with global design influences. Each piece is designed to transition seamlessly from city streets to international adventures, with premium materials that stand up to your lifestyle.
Why do I see duplicate categories in your menu (e.g., Boots, Boots)?
Our intentional duplication reflects our gender-inclusive approach – the first instance shows MEN’s styles, the second WOMEN’s. This allows all explorers to easily find their perfect fit.
How do I choose between sneakers and shoes?
Our Sneakers collection focuses on athletic-inspired designs with technical comfort, while Shoes offers more refined silhouettes for urban exploration. Both maintain our signature durable construction.

ORDERING & PAYMENT

What payment methods do you accept?
We accept:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are securely processed with 256-bit encryption.
Why don’t you offer overnight shipping?
As champions of intentional style, we prioritize eco-conscious packaging and careful hand-packing over rushed deliveries. Our 1-2 day processing ensures your order arrives perfectly prepared for adventure.

SHIPPING & DELIVERY

What are my shipping options?
EXPRESS TRACK ($12.95):
• DHL/FedEx
• 10-15 day delivery after 1-2 day processing
• Real-time tracking

CASUAL STRIDE (FREE over $50):
• EMS shipping
• 15-25 day delivery
• Ideal for multi-item orders
Why don’t you ship to some Asian regions?
Certain remote areas experience unreliable delivery networks that could compromise our quality guarantee. Check your eligibility at checkout – we’re constantly expanding our reach.

RETURNS & EXCHANGES

What’s your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with all packaging intact. Pro tip: Our boxes are designed for reuse – keep them camera-ready!
How do international returns work?
Contact our Concierge Team at [email protected] for return authorization. Return shipping costs are the customer’s responsibility, except in cases of our error.

ACCOUNT & SERVICES

Where can I track my order?
You’ll receive a tracking email by 5PM PST on the second business day after ordering. Track directly through the carrier’s website using your provided tracking number.
What’s included in your “Arrival Experience”?
Every Nevawalk delivery includes:
• Premium packaging designed for reuse
• Care cards to maximize product longevity
• Customs-prepped documentation
• Damage protection coverage

Still have questions? Our Las Vegas-based Concierge Team is ready to assist:
[email protected]
553 Sunrise Road, Las Vegas, US 89101